Terms and Conditions

By accessing the SST Design Works website or submitting an enquiry through our contact or booking forms, you agree to these Terms & Conditions. These terms outline the guidelines for using our website, consultation services, and custom jewelry services.

SST Design Works specializes in creating elegant custom jewelry, engagement rings, gemstone pieces, and signature collections. We focus on exceptional craftsmanship, personalized designs, and delivering jewelry experiences that reflect individual style and emotions.

Consultation requests submitted through our booking form are subject to availability and confirmation from our team. We reserve the right to reschedule appointments when required and will make reasonable efforts to inform customers in advance.

Every custom jewelry piece is created according to your requirements, preferences, and approved design concepts. Since each piece is handcrafted, minor variations in finish, texture, or appearance are natural and represent the uniqueness of artisan craftsmanship.

Our team works closely with clients throughout the design process, including concept discussions, design suggestions, and final approvals. Production will begin only after confirmation of the selected design, specifications, and required details.

Jewelry pricing depends on factors including design complexity, gemstone selection, metal type, weight, and current market rates. Any quotation provided is an estimate and may change based on final design requirements and material availability.

Payments for custom jewelry orders and services must be completed according to the agreed payment schedule. Production, sourcing, or customization work may begin only after receiving the required confirmation or advance payment.

Completion timelines vary depending on design complexity, customization requirements, gemstone availability, and production workload. While we aim to deliver within the estimated timeframe, unexpected delays may occasionally occur.

SST Design Works follows strict quality standards during the creation and inspection of every jewelry piece. Certification, hallmarking, and gemstone documentation will be provided where applicable based on the selected materials and product requirements.

Completed jewelry can be collected from our designated location or delivered through trusted delivery partners. Customers are responsible for providing accurate contact and delivery details to ensure smooth order fulfillment.

Since custom jewelry is created specifically according to individual requirements, cancellation requests may not be accepted after design approval or production has started. Any applicable cancellation decisions will be reviewed based on the stage of work completed.

We provide assistance for jewelry maintenance, cleaning, polishing, repairs, and other after-sales requirements. Service availability may depend on the condition of the jewelry and the nature of the requested support.

All website content, jewelry designs, images, graphics, branding elements, and creative concepts displayed by SST Design Works are protected intellectual property. Any unauthorized copying, reproduction, or commercial use is strictly prohibited.

Customers must provide accurate information while submitting contact enquiries or booking consultation requests. Users are responsible for ensuring that all submitted details are correct and should not misuse the website or its services.

If you have any questions regarding these Terms & Conditions, your consultation request, or our jewelry services, you can contact SST Design Works through our website contact form. For assistance, you can reach us at +919620019768 or email us at service@sstdesignworks.com. Our team will be happy to provide the required information and support.